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List Price: $52.00Amazon.com's Price: $41.60 You Save: $10.40 (20%)Prices subject to change.
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Binding: Hardcover
Dewey Decimal Number: 658.4063
EAN: 9780787902575
ISBN: 0787902578
Label: Jossey-Bass
Manufacturer: Jossey-Bass
Number Of Items: 1
Number Of Pages: 400
Publication Date: July 26, 1996
Publisher: Jossey-Bass
Sales Rank: 25106
Studio: Jossey-Bass
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Editorial Review:
Product Description:
Improve quality and productivity in most any organization
Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.
Customer Reviews
Average Rating: 
Rating:  - Simple on the Other Side of Complex
The authors have done a tremendous job of codifying a great amount of knowledge into an elegant model for improvement. It can be used with equal success to improve your golf game or guide your global business transformation. Rife with examples and method. A must for every improvement bookshelf.
also read Superperformance
Rating:  - Very helpful. One omission distresses me.
Clear, practical, and empowering. The authors are ambivalent on whether or not they will keep the focus on business operations; from the start they're keen to promote to a fully generic application, but the examples veer to and away from the business world, finally settling there a bit awkwardly.
The Change Concepts index near the end is a great idea, but the scope is confused along the lines I've already cited, and you might feel stuck in the QC department by the time you get through ... Read More
Rating: - I just read the Philippy review...
...and feel compelled to write in response. I must say it is hard to believe that Mr. Philippy and I are looking at the same book. I wrote an extensive review of this book already some time ago (it is listed below) and still feel the same way, even stronger. The Improvement Guide has continued to be, for me and my students/clients/mentees the "here's how" of Dr. W. Edwards Deming's philosophy. I am at a loss to find any hint of self-promotion of the authors in the book, save what one could reasonably ... Read More
Rating:  - Shallow and Pedantic
I should qualify this review by stating that I am not an expert on the subject of improvement. This book will not make you or even guide you to expertise. The only shining concept within the book, PDSA, is a great format for structuring improvement within a company, but could have been summed up successfully in 20 pages or less. BOOKS SHOULD NOT SPEND A SIGNIFICANT PORTION OF THEIR VOLUME ADVERTISING THEMSELVES!
Rating: - The Improvement Guide
A very clear update of performance improvement process for business. Can be used as an introduction to the concept for newly trained staff and an everyday reference for those working on real projects.
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Copyright © 2003-2008 Gunnar Bengtsson, Poetry Connection. All Rights Reserved.
Dewey Decimal Number: 658.4063
EAN: 9780787902575
ISBN: 0787902578
Label: Jossey-Bass
Manufacturer: Jossey-Bass
Number Of Items: 1
Number Of Pages: 400
Publication Date: July 26, 1996
Publisher: Jossey-Bass
Sales Rank: 25106
Studio: Jossey-Bass